The Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

The FFT asks patients about their recent experience of our service and if they would recommend the services they have used.

Friends and Family Test

This form is available on our practice website and in the surgery waiting room. We value patient feedback and receiving and analysing this data can enable us to look at improving services at the surgery.

We would like you to think about your recent experience of our service. How likely are you to recommend our service to friends and family if they needed similar care or treatment.

• Extremely likely
• Likely
• Neither likely or unlikely
• Unlikely
• Extremely unlikely
• Don't know

Thinking about your response to this question, please tell us why you feel this way.

Is there anything that would have made your experience better?

Thank you for taking the time to complete this form

Submit

The below video explains how the FFT test works

https://www.youtube.com/watch?v=fGGgRtehV2o

We apprectiate our patients taking the time to complete the short FFT test to enable us to make improvements at the surgery.  Thank you