Welcome to The Grove Medical Group
The Grove Medical Group aims to provide high quality patient care in all areas, clinical and non-clinical, to all our patients regardless of age, colour, gender or religion.
We aim to ensure all our patients’ needs are met efficiently and are able to access our services with ease at every stage in their lives. We hope that these services will be delivered by a polite, helpful well motivated team.
The Grove Medical Group aims to meet challenges and changes head on, continuing to develop our services in line with the needs of the patient population through embracing technological innovations and treatments, thus ensuring a continuing high level of satisfaction for patients
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UPDATE OCTOBER 2021
From Monday 18th October 2021 our front door into the surgery will be open. The safety of our patients and staff remains our upmost priority so we ask that you continue to wear a face covering when entering and inside the building. If you do not have a face covering you will be asked to sit in an alternative seating area.
Have you used local health or social care services recently? What works and what you would like to see improve?
Please share your views and experiences in our survey. We will share the results anonymously with service providers so that everyone receives the best care possible.
Take our survey at www.surveymonkey.co.uk/r/hw-have-your-say
To request a paper copy please call 0191 3385720 or email firstname.lastname@example.org if you would like a paper copy or for a Healthwatch staff member to take you through the survey.
Annual Flu Clinics
The flu season is upon us and we thank all who attended on Saturday 11th September for a vaccination. Due to technical issues beyond our control we experienced initial delays and apologise for the inconvenience caused.
We respectfully request patients attend at their allocated time as this added to the early onset pressures and delays. We continue to run our clinics and eligible will receive an invite to attend. We have also passed the details of any patients who are recorded as housebound on their medical records to the District Nursing team to enable them to start administring the vaccines.
We appreciate your continued support.
A big thank you from The Grove Team.
The Surgery will be closed on the following afternoons from 12 for staff training,reopening at 8am the following day:
Tuesday 23rd November 2021
Thursday 10th March 2022
There is also useful information on the NHS website please see link below.
Newcastle COVID FAQ document
COVID FRAUD WARNING POSTERS :
COVID VACCINE FRAUD
COVID VACCINE FRAUD 2
Covid Vaccine Boosters
NGPS (Newcastle GP Services) will be starting to contact patients who are eligible from the 23rd September. You may also receive your invite via text allowing you to book on the National Booking System. Only people aged 50 and over, people in care homes, patients who are at risk or health and social care staff will have a booster at the moment. As for the initial vaccinations, vaccines will be given in order of age and vulnerability.
Please do not contact the practice to book a vaccine you will be contacted by the NGPS team who will book an appointment at one of their larger venues. Boosters will be given 180 days from the dose of your second vaccine. For more information, please read the JCVI advice on booster vaccinations.
The NHS APP
The NHS have launched an app which works through mobile devices such as a smartphone or by tablet. The NHS app allows you to order prescriptions and access your medical records and much more.
Please follow the link below for further information!
Proof of COVID-19 status
From the 17th May 2021 the NHS app will go live as a vaccine passport and anyone with the app will be able to show proof of their Covid-19 vaccination status which will be shown within the NHS App. Anyone who does not use a smartphone can get a paper document confirming their vaccine status by ringing 119. People have been urged to not ask their GP for this.
You can also now visit https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/ to request a letter which can be downloaded or posted to your home address.
When should you get the app?
The Government advises travellers to register with the app before booking international travel and at least two weeks before your departure date and once you’ve had a full course of vaccinations, which is currently 2 doses of an approved vaccine.
Since many countries currently do not accept proof of vaccination to enter, the government reiterates that most people will need to follow other rules when travelling such as the country’s requirement for showing a negative test before departure.
How do I get the letter?
If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you.
This must be at least five days after you have finished the course of the vaccine and the letter is expected to take five days to arrive.
Do not contact your GP surgery about your Covid-19 vaccination status. GPs cannot provide letters showing your Covid-19 vaccination status.
Our practice is taking part in the #BE KIND campaign where NHS staff in GP practices across Newcastle are asking local people to be kind and remember that they are people too.
In recent months staff have been on the receiving end of increasing frustration from patients as the coronavirus pandemic has continued.
Small acts of kindness, such as a ‘thank you’, can make a positive impact on someone’s day, and help staff feel valued about the difference they are making to people’s lives. However, some NHS staff have experienced abuse from people, which has impacted on their mental health. This is not ok.
Staff are still here to help and to make sure you get the right treatment from the right person. They are working extremely hard and doing their very best, whilst keeping patients safe, at what is a very difficult time for everyone.
Services are a bit different to what people may be used to, but they are open for business, even if it isn’t business as usual. Appointments are being done over the phone or virtually wherever possible but if your GP thinks you need to see somebody face to face, you will be offered an appointment.
Access to the surgery for appointments
There has been some conflicting information in the news regarding access to GP surgeries and we hope to clarify our current position. We are currently using a combination of telephone and face to face consultations and this is in line with the present guidance with NHS England. Recent news headlines suggesting that we should scrap telephone appointments has been a misinterpretation of this guidance.
We have continued to provide services to patients throughout the pandemic. We encourage patients to attend for their reviews and check-ups. However, due to the pandemic we are still having to maintain social distancing in the waiting room, cleaning room and equipment and changing PPE.
We have always seen people face to face if needed and that number has steadily increased so now a GP surgery session consists of half telephone appointments and half face to face appointments. We have recently updated our telephone system in July 2021 which has also helped to access the surgery better as we are not restricted to a certain number of analogue lines now.
Some medical issues have become more common, others have been perhaps stored up through the pandemic. We endeavour to provide the best possible service with the given resources and have regular consultations with our Patient Participation Group to improve things. Feedback to them or directly to us may help us shape future service provision.
The Grove Medical Group.
Mental Health Awareness
We recently did a campaign at our practice to support Mental Health Awareness Week and shared lots of useful information with our patients. The national lockdown has been difficult for many of us and now that restrictions are easing there may be new challenges to consider. There are things we can all do to look after our mental wellbeing and the Every Mind Matters Mind Plan can provide NHS approved personalised advice on positive steps people can take to help manage anxiety, sleep better and boost your mood.
There are tips on how to cope with anxiety about coming out of lockdown. There are also updates on Every Mind Matters resources to help conversations about mental health and the things in our daily lives that can affect it. There are some useful tips and advice on dealing with anxiety, low mood, stress, sleep, as well as updated advice on coronavirus for parents and children and young people.
There are many different useful websites and apps which offer support and some also offer helpline services if you prefer to speak to someone over the telephone.
see below for details
Link Savvy is a resource booklet with links for resources for young people aged 18-25 yrs old to support their mental health problems and was designed by local GP practices within our Primary Care Network https://www.jlgmedical.co.uk/newsletters/Link-Savvy-Booklet.pdf
NHS Every Mind Matters- Information for all ages. https://www.nhs.uk/every-mind-matters/
There are also pages for parents with tips with what to look out for in younger adults.
Qwell is a new service available to anyone aged 26 yrs or over living in Newcastle or Gateshead. Qwell offers professional support and counselling and is accredited by the British Association for Counselling and Psychotherapy. Qwell offers free, anonymous access to resources, an online community and live messaging with an online support team. Users can drop in or book one-to-one online chat sessions with counsellors from noon to 10pm on weekdays, and 6pm to 10pm on weekends, 365 days a year.
Mental Health resources for young people and parents
Young Minds- Information on various topics with signposting to each one also details to a Parents Helpline
The Mix – Essential support for under 25yr olds including helpful information on exam stress/university transition period. This website has one2one chat and a 24hrs crisis messenger
Essential support for under 25s
Top of Form
Bottom of Form
Kooth – service offers professional counselling and support to anyone in Newcastle or Gateshead aged between 11 and 25 yrs old. Provides webchats and very useful daily journal resources
You Tube Stream – Well Cast have good videos aimed at young people to watch on a range of different topics from puberty to sleeping better https://www.youtube.com/user/watchwellcast
Calm Harm - A self-harm management app https://calmharm.co.uk
Smiling Minds – A mindfulness app for all ages , there is also a children's page https://www.smilingmind.com.au
Sam- A self-management app for anxiety https://sam-app.org.uk/
THE PATIENTS VOICE
Our Patient Participation Group at the surgery is called 'The Patients Voice' and we currently meet virtually via Microsoft Teams every few months to discuss various items including practice and Primary Care Network (PCN) updates, and also discuss and share ideas on how to assist the practice. If you would like to become a member please contact the surgery for guidance , we encourage patients to get involved!
One of the items on the agenda at the moment is looking at improving practice websites and we are working with the CCG and other practices in our PCN. Please see the attached survey below to have your say, the more responses we receive the more views we have to see how to we can improve practice websites.
Making Better GP websites - Live
Information NOW is the information website for adults, their families and carers in Newcastle. Helping you stay informed, make choices, plan ahead, be independent and have an excellent quality of life.
Need help and support?
Want to get active?
There’s something for everyone on Information NOW, from what to do in your spare time, to managing your money, coping with family issues, choosing or adapting housing, keeping active, motivated and healthy.
NEW: Our new e-Consult service is now up and running! e-Consult is an online triage and consultation tool, you can get safe, confidential advice from a GP and other members of the team. You can also use this service for administrative reasons such as requesting sick notes, referrals, test results and medical reports. General health advice and Self Help guides are also available.
Practice Boundaries - Updated December 2019
The reaffirming of our boundaries will help ensure that new patients are clear as to where they can register with a GP and patients already registered with us will continue to receive the best level of care.
There are minor changes to reduce the left hand boundary south of Forsyth Road in Jesmond. We are also clarifying the northern boundary as there are new estates which did not appear on previous maps.
These changes do not affect current patients in these areas but will mean that new patients moving outside the inner boundary will be advised to register with closer practices.
Our practice boundary is shown in the map below.
Q: Why is this being done?
A: The reaffirming of our boundaries will help ensure that new patients are clear as to where they can register with a GP. Some new estates and road changes are not clear on older maps.
Q : What does this mean for me as a patient?
A: The propose change will have no impact on patients currently registered with the practice who are currently within our existing practice area.
Q: What happens if I move outside the boundary?
A: You will be asked to change GP practices to one that is more local to your new address. Having a local GP practice means a more co-ordinated care as many community teams are co-located and there are closer links with those teams.
Boundary map 2019
PRACTICE PRIVACY NOTICE
The Grove Medical Group Privacy Notice
Following our last CQC inspection in March 2015 we were given a rating of 'Good'
Please follow the link below to view the full report.
CQC report 2015
Access & Parking
Access to the surgery is by means of a ramp. The doorway to the waiting room has been designed to allow easy access for wheelchairs and most of the consulting rooms can be accessed without negotiating steps. There is a disabled toilet on the ground floor.
There is a car park to the right of the building for the use of patients. However, the practice can accept no responsibility for theft or damage to parked vehicles.
GP extended access
We are now able to book our registered patients into extended access GP appointments. The GP Hub's are situated at:
- Molineux Street
- Ponteland Road Walk in Centre
- Westgate Road
The appointments are with local GPs and are pre-booked for you (so no need to sit and wait). For further information please see Out of Hours page
Ring your GP surgery
Monday – Friday 8am – 6pm.
Ring NHS 111
Between 6pm – 8am, and on weekends.
They will sign post you to the appropriate service or, where appropriate, book an appointment with a GP.
This could be a telephone assessment, a face-to-face appointment at a treatment centre or a home visit.
They may also book an appointment at your registered GP practice the next day if your condition is less serious
Patients who need to be seen urgently on the same day can access additional appointments at local treatment centre with a GP.
To book an appointment, telephone NHS 111 who will ask you a series of questions about your condition and, where appropriate, book you an appointment at your nearest treatment centre.
Same day appointments for poorly children under 12 years
Doctors are readily available to discuss any concern you may have regarding your child and we offer urgent appointments each day during our working hours - this could save you an unnecessary trip to A&E or a walk in centre. You may also find information in the Little Orange Book (details below) useful. You can also access free advice from the 111 service 24 hours a day. This is a freephone number from landlines and mobiles.
Little Orange Book
Newcastle Gateshead Clinical Commissioning Group (NGCCG) have developed a 'Little Orange Book' aimed at providing support to parents of young children. The book covers common minor illness, treatment and also times to seek medical assistance. They are available from Reception or you can ask your Health Visitor for a copy. Please see the PDF version below should you wish to download a digital copy
Little Orange Book
Year of Care (YOC)
At The Grove we now implement the Year of Care approach to the management of Long Term Conditions (LTCs). This approach follows the principles below:
- Patients with LTC's (typically diabetes, heart and stroke disease) that require blood tests will be sent an initial appointment with one of our Health Care Assistants.
- We will then send the results of these tests to you and you can decide whether you would like to make a further appointment with one of our Practice Nurses.
- Patients with LTC's (typically asthma and COPD) that do not require routine annual blood tests will simply be invited for a practice nurse review.
- Patients with multiple LTCs are invited for longer nurse review appointments. The patient and the nurse can agree on a management plan for the year ahead, whilst completing a full review of all existing long term conditions.
Abdominal Aortic Aneurysm (AAA) Screening
A free NHS check for men aged 65 and over for further information click on the links below.
(Site updated 14/10/2021)