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NO DOCTOR PRESENT AT BABY CLINIC 19TH FEBRUARY

There will be no GP present at baby clinic on the above date. Health visitors and nurses will still be available as usual. Sorry for any inconvenience this may cause.


FLU SEASON!

If you have missed our clinics and need an appointment, please call the surgery to book an appointment with one of our nurses.


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Practice complaints & Patient Advice and Liaison Service (PALS)

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you wish to complain regarding care you have received from the practice please download and complete the complaint form below. We will acknowledge receipt of your complaint and then be in touch once it has been investigated thoroughly by our practice manager. Please see 'Complaints procedure' for further information.

Complaint form 2020

Complaints procedure

If you wish to complain about care you have received from another NHS provider then please follow the link below for further information.

http://www.newcastle-hospitals.org.uk/patient-guides/patient-advice-and-liaison-pals.aspx (this link will open in a new window - popups must be allowed)



 
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