Noticeboard

SURGERY CLOSURES 2020

The surgery will be closed from 12pm on the following dates for staff training;

  • Thursday 26th November


Practice News

We would like to welcome Dr Bell back to the surgery from Wednesday 4th November following her maternity leave.  Dr Bell will be working on Wednesday and Fridays at the surgery.


ADVICE FOR PARENTS WITH CHILDREN DURING COVID-19 OUTBREAK

Please click the following link to view a useful poster to help your children during this time Parents advice

PRESCRIPTION NOTICE

Due to the high demand in requests for prescriptions the turn around time is now 72hrs. We are working hard to process these requests as quickly as we can. Please only order if you are due to run out.

BABY CLINIC

BABY CLINICS WILL STILL BE HELD EVERY WEDNESDAY AS USUAL BUT THERE WILL BE NO HEALTH VISITOR AVAILABLE UNTIL FURTHER NOTICE AND YOU MUST BOOK AN APPOINTMENT, WALK IN APPOINTMENTS NOT AVAILABLE. WE DO ADVISE THAT PLANNED IMMUNISATIONS SHOULD GO AHEAD AND THESE WILL BE AVAILABLE FROM A GP.


 


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Practice complaints & Patient Advice and Liaison Service (PALS)

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you wish to complain regarding care you have received from the practice please download and complete the complaint form below. We will acknowledge receipt of your complaint and then be in touch once it has been investigated thoroughly by our practice manager. Please see 'Complaints procedure' for further information.

Complaint form 2020

Complaints procedure

If you wish to complain about care you have received from another NHS provider then please follow the link below for further information.

http://www.newcastle-hospitals.org.uk/patient-guides/patient-advice-and-liaison-pals.aspx (this link will open in a new window - popups must be allowed)



 
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