Consultations are by appointment only. GP appointments are mainly done via telephone now and if a GP feels they need to assess a patient face to face they will ask the patient to arrange a face to face appointment.
Please make every effort to attend for the appointment that you have requested, telphone appointments are as important. If for any reason, you no longer need or are unable to keep an appointment, please telephone to cancel in good time so that the appointment can be offered to another patient.
We recognizse that there are occasions when individuals run late due to circumstances beyond their control. If you are available to answer a telephone call from the GP at your booked telephone appointment time then you will be asked to rearrange this telephone appointment to a more suitable time. Please note that if you arrive late for an the GP or Nurse please note you may be asked to rearrange this appointment depending on how late you have arrived as the clinican will have other patients to see.
A patient may consult any doctor but it is preferable that he/she will come to regard one of them as his/her personal doctor, particularly during the course of one illness. We are aware that sometimes it is difficult to get to see the doctor of your choice but this is partly because none of the GPs work every session. This is due to family commitments, teaching medical students and GPs in training and carrying out administrative duties. If you have to consult frequently you may find it helpful to try to stick to two doctors as this will help you to feel that continuity is maintained in a way that is difficult if you only see one GP. All the GPs take care to keep accurate records so if you are seeing a different doctor they are able to access all your medical history from the computer.
Any patient needing to be seen urgently will be accommodated on the same day by whichever doctor is available.
An appointment should be made for each member of a family requiring a consultation.
Whilst every effort is made to keep appointment times, this is not always possible. Always notify the receptionists on arrival at the surgery.
We offer a limited number of pre-booked appointments (GP and nurse) outside our usual surgery opening hours from 7.00 am - 8.00am.It will not be possible to access the surgery for any other purpose at these times.
It will not be possible to see people requiring emergency appointments during this time. The out of hours service should be contacted by phoning 0845 60 80 320. The surgery door will be closed and access will be via intercom for patients who have booked appointments only.
E-Consult is an online triage and consultation tool, you can get safe, confidential advice from a GP and other members of the team. You can also use this service for administrative reasons such as requesting sick notes, referrals, test results and medical reports. General health advice is also available. Please return to our home page for further information on E-Consultations.