Repeat Prescriptions

Patients on regular or long term medications may be issued with repeat prescriptions without seeing the doctor each time.  A form listing these prescriptions accompanies each repeat prescription.

You may re-order repeat items by either: 

• Ticking the appropriate items on the re-order  list and returning it to the surgery in person or posting it to us.
• Using our SystmOnLine Prescription service  – You will need to register to use this facility.  Please refer to the section relating to how to register if you wish to use this feature.
• Telephoning 0191 2233601 and leaving a prescription order message.

Should you place your order via the telephone line,  you will be prompted to leave your name, address, telephone number and the name of the items you require.  A member of our prescription staff will contact you by phone if necessary to clarify any issues.  Staff on the normal practice line will not be able to take orders via that number.

You may also wish to consider contacting your local chemist and using their ordering and delivery service.

Electronic Prescribing

We like to send as many prescription as we can electronically to the Pharmacy.  This will save you coming in to the surgery to collect your prescription and go direct to your nominated pharmacy to collect it.  Please let us know which pharmacy you use regularly and a member of reception can update your records.   This will mean in future when you order your prescription you can go straight to the Pharmacy to collect it.

Warfarin

We are sorry that we are unable to issue warfarin prescriptions on repeat prescriptions due to recent safety guidelines.

Urgent Requests

At least 48 hours’ notice is required for repeat prescriptions. However, if the request is urgent we will deal with it immediately if appropriate.

For weekends and Bank Holidays please give more notice.

Posting Your Prescription to You

We are happy to post out your prescriptions to you providing you supply us with stamped addressed envelopes. 

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.