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Noticeboard

We are requesting  all patients attending  the surgery are to wear a face covering.  This does not have to be a clinical face mask. A scarf would be suffice as a face covering .  Your cooperation is much appreciated.


PLEASE NOTE DUE TO COVID-19 THE SURGERY WILL CLOSE AT 12.45 EVERY DAY FOR 15 MINUTES TO ALLOW OUR STAFF TO CLEAN THE WAITING AREA.

PLEASE SEE THE LINK BELOW FOR A HELPFUL VIDEO ON ACCESSING HEALTHCARE DURING THE CORONAVIRUS OUTBREAK

https://youtu.be/nRN5qICY6Xs

ADVICE FOR PARENTS WITH CHILDREN DURING COVID-19 OUTBREAK

Please click the following link to view a useful poster to help your children during this time Parents advice

PRESCRIPTION NOTICE

Due to the high demand in requests for prescriptions the turn around time is now 72hrs. We are working hard to process these requests as quickly as we can. Please only order if you are due to run out.

BABY CLINIC

BABY CLINICS WILL STILL BE HELD EVERY WEDNESDAY AS USUAL BUT THERE WILL BE NO HEALTH VISITOR AVAILABLE UNTIL FURTHER NOTICE AND YOU MUST BOOK AN APPOINTMENT, WALK IN APPOINTMENTS NOT AVAILABLE. WE DO ADVISE THAT PLANNED IMMUNISATIONS SHOULD GO AHEAD AND THESE WILL BE AVAILABLE FROM A GP.


 


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Repeat Prescriptions

Patients on regular or long term medications may be issued with repeat prescriptions without seeing the doctor each time.  A form listing these prescriptions accompanies each repeat prescription.

You may re-order repeat items by either

  • Ticking the appropriate items on the re-order  list and returning it to the surgery in person or posting it to us.
  • Using our SystmOnLine Prescription service  – You will need to register to use this facility.  Please refer to the section relating to how to register if you wish to use this feature.
  • Telephoning 0191 2233601 and leaving a prescription order message.

Should you place your order via the telephone line,  you will be prompted to leave your name, address, telephone number and the name of the items you require.  A member of our prescription staff will contact you by phone if necessary to clarify any issues.  Staff on the normal practice line will not be able to take orders via that number.

You may also wish to consider contacting your local chemist and using their ordering and delivery service.

Electronic Prescribing

We like to send as many prescription as we can electronically to the Pharmacy.  This will save you coming in to the surgery to collect your prescription and go direct to your nominated pharmacy to collect it.  Please let us know which pharmacy you use regularly and a member of reception can update your records.   This will mean in future when you order your prescription you can go straight to the Pharmacy to collect it.

Warfarin

We are sorry that we are unable to issue warfarin prescriptions on repeat prescriptions due to recent safety guidelines.

Urgent Requests

At least 48 hours’ notice is required for repeat prescriptions. However, if the request is urgent we will deal with it immediately if appropriate.

For weekends and Bank Holidays please give more notice.

Posting Your Prescription to You

We are happy to post out your prescriptions to you providing you supply us with stamped addressed envelopes. 

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

ELECTRONIC REPEAT DISPENSING AND STRUCTURED MEDICATION REVIEWS

Please follow the links below to find out more information regarding Electronic Repeat Dispensing which is currently being implemented by our practice pharmacist Tom.

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