Some patients seem to be unclear as to the role of the medical receptionists. In an effort to help you get the best service from our reception staff, the following information should help to clarify their role.
Medical receptionists have a wide knowledge and understanding of general practice. They are trained to a high standard and training is constantly ongoing.
They are involved with a large number of daily duties to provide an efficient service to you. This includes booking appointments, dealing with hospital correspondence and test results, processing repeat prescriptions, entering data onto the computer and general administration,
They endeavour to do their best at all times and if there is a problem, please ask to speak to the Practice Manager.
Some areas are not within their remit or expertise:
- They cannot add extra appointments to surgeries.
- They are not clinically trained and cannot give medical advice.
- They cannot make decisions on behalf of the doctors, nurses or the practice manager but will ask for you.
- They cannot take responsibility for children left unattended in the waiting room.
The vast majority of our patients treat the receptionists with courtesy and respect the stress and pressure of their job. Unfortunately, a small minority give the receptionists a hard time, when they are trying to do their best.