Prescriptions
Ordering Repeat Prescriptions – A Safer, Easier Way
The quickest and most convenient way to request a repeat prescription is through the NHS App. While other apps are available, the NHS App allows you to manage your own login details so if you forget your username or password, you can reset them yourself without needing to contact the practice.
Requests made through the NHS App go directly to your clinical record for review, making it the safest and most accurate way to order the correct medication. The app is free and available on all smartphones, allowing you to request prescriptions in just a few easy steps, anytime without needing to call the practice.
To support this digital shift, from 16/07/2025 our prescription answerphone availability will change to 10:00am to 2:00pm only, and we kindly ask that this service is used only by patients who are unable to use the NHS App.
Please allow 3 working days for us to process prescription requests before you collect them.You can also to have your prescription sent to directly
Ordering Repeat Prescriptions – A Safer, Easier Way
The quickest and most convenient way to request a repeat prescription is through the NHS App. While other apps are available, the NHS App allows you to manage your own login details so if you forget your username or password, you can reset them yourself without needing to contact the practice.
Requests made through the NHS App go directly to your clinical record for review, making it the safest and most accurate way to order the correct medication. The app is free and available on all smartphones, allowing you to request prescriptions in just a few easy steps, anytime without needing to call the practice.
To support this digital shift, our prescription answerphone line will now be available from 10:00am to 2:00pm only, and we kindly ask that this service is used only by patients who are unable to use the NHS App.
Medication Queries
If you are unable to order your medication through the NHS App—for example, if you are due a medication review, your medication is not listed, or you have a general query about your medication—you will be able to submit a medication query via our online request system by selecting ‘Medication Query’ from 16/07/2025.
Please note, this option is for queries only and not for ordering your regular medications. There will also be a feature to request synchronisation of your medication.
If you are unable to use the online request system for your medication query, you can still contact us via the answerphone or by contacting reception.
https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A86018
Urgent Prescriptions
Requests for prescriptions outside of the normal process have a significant impact on both clinical and administrative staff time, and they also increase the risk of medication errors.
To ensure patient safety, all non-urgent prescription requests will be processed within our standard 72-hour timeframe. Only medications deemed clinically urgent—as listed on this page—will be considered for urgent processing.
Please note:
Running out of medication due to a late request does not make it urgent. It is the patient’s responsibility to request repeat prescriptions in good time.
We kindly ask that you respect our staff, who are required to follow this policy to ensure the safe and fair delivery of care to all patients. Abuse or inappropriate behaviour towards staff will not be tolerated under any circumstances.
Thank you for your understanding and cooperation.
What to Do If You Run Out of Your Repeat Medication
If you’ve forgotten to request your repeat prescription and run out of important medication, your local pharmacy may be able to help.
Under the Urgent Provision of Repeat Medication Service, some pharmacies can issue a short supply of a previously prescribed medicine without needing a prescription from your GP.
What to Do:
- Call your usual pharmacy to check if they offer this service.
- If they don’t, they may direct you to a pharmacy that does, or advise you to call NHS 111 for help finding one locally.
- You’ll need to bring:
- Proof of ID
- Proof of your medication (such as your repeat prescription slip or an empty medication box with your name on it)
Please note:
Controlled drugs and antibiotics are not available through this service. If you need these, you must contact NHS 111 for further advice.
https://111.nhs.uk/emergency-prescription
The following medication may be issued on an urgent same-day basis
These medications are considered urgent because missing doses could cause harm within two working days. They are the only medications eligible for urgent issue by the practice.
Requests for these urgent medications will be sent to your nominated pharmacy by the end of the working day.
- Certain heart medications
- Atenolol
- Bisoprolol
- Carvedilol
- Propranolol
- Glyceryl Trinitrate Spray / tablets
- Isosorbide Mononitrate /Monomil
- Furosemide
- Bumetanide
- Spironolactone
- Insulin
- Novomix 30 / Novorapid
- Humulin M3 / Humulin I / Humulin S
- Humalog / Humalog Mix 25 / Humalog Mix 50
- Insulatard
- Insulin aspart / insulin glargine / insulin isophane / insulin degludec / insulin lispro
- Lantus
- Levemir
- Abasglar
- Tresiba
- Anti-epileptics (only if diagnosed with epilepsy)
- Tegretol / Carbamazepine / Carbogen
- Epilim / Sodium Valproate
- Phenytoin
- Lamotrigine / Lamictal
- Clobazam
- Clonazepam
- Gabapentin
- Levetiracetam / Keppra
- Phenobarbital
- Pregabalin
- Topiramate / Topamax
- Brivacetam
- Eslicarbazine
- Ethosuximide
- Primidone
- Oxcarbazepine
- Perampenel
- Zonisimide
- Anticoagulants or blood thinners
- Warfarin
- Dabigatran
- Apixaban
- Rivaroxaban
- Edoxaban
- Tinzaparin
- Reliever inhalers and Nebuliser solutions
- Salbutamol/Ventolin
- Terbutaline/Bricanyl
- Ipratropium
- Steroid tablets (if taken every day)
- Prednisolone
- Dexamethasone
- Hydrocortisone
- Adrenaline
- Jext
- EpiPen
- Emerade
- Anti-rejection drugs
- Ciclosporin/Capimune/Capsorin/Deximune/ Neoral/Sandimmun
- Sirolimus/Rapamune
- Tacrolimus/Adoport/ Capexion/Modigraf/ Prograf/Tacni/Vovadex/Advagraf
- Medications for Parkinson’s Disease
- Co-beneldopa / Madopar
- Co-careldopa / Sinemet
- Levodopa
- Anti-psychotic medications
- Amisulpride
- Aripiprazole
- Haloperidol
- Olanzapine / Zyprexa
- Quetiapine / Biquelle / Seroquel / Sondate / Zaluron
- Risperidone/Risperdal
- Sulpiride
- Zuclopenthixol
- Depakote/Valprocic acid
- Paliperidone
- Medications for Schizophrenia /Bipolar/Psychosis
- Quetiapine
- Lithium
- Quetiapine
- Risperidone / Risperdal
- Specialised baby milks
The NHS App
The quickest and easiest way to request a repeat prescription is through the NHS App.
Available for all smartphones, the free NHS app lets you order a repeat prescription in a few easy steps at any time, with no need to call the practice.
You can also use the NHS App to book appointments, get advice, views your records and more.
Via SystmOnline
If you have have signed up to use SystmOnline, then you can also send a request that way by logging into SystmOnline
As well as medication details and issue dates, you can also nominate a pharmacy to collect your prescription. Please note for this type of account you have to sign up with the practice for online services.
Please note if using the NHS App you do not need to liaise with the reception team as you can download this and set up yourself.
By Telephone
The quickest way to order a prescription is via the NHS APP. If you are unable to order through the app you can leave a message on our prescription line on 0191 2233601 the opening hours are 10.00am to 2.00pm and should only be used by patients who are unable to use the NHS APP.
In-Person
Visit us at The Grove Medical Group and speak to the Reception Team.
Questions about your Prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Prescription queries can be discussed with our reception team by phoning the main telephone line on 0191 2132778 but we do encourage patients to use the online systems for ordering repeat prescriptions as this is quicker and you will not need to wait in a queue, it is also safer online as you can choose the correct medications you wish to order rather than pronouncing these to staff over the telephone.
Local Pharmacy Services
You can enter your postcode on the NHS website to find a Pharmacy near you.
Through the NHS App, you can nominate a pharmacy to have your prescriptions send to directly.
If you are away from home, you can use the NHS App to create a prescription barcode, which you can use to collect your medication anywhere.
As well as dispensing medicine, your local pharmacist can help you with a range of common illness, including such as coughs, colds, sore throats, ear infections and aches and pains. This is called Pharmacy First