Welcome to The Grove Medical Group
The Grove Medical Group aims to provide high quality patient care in all areas, clinical and non-clinical, to all our patients regardless of age, colour, sex or religion.
We aim to ensure all our patients’ needs are met efficiently and are able to access our services with ease at every stage in their lives. We hope that these services will be delivered by a polite, helpful well motivated team.
The Grove Medical Group aims to meet challenges and changes head on, continuing to develop our services in line with the needs of the patient population through embracing technological innovations and treatments, thus ensuring a continuing high level of satisfaction for patients
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JULY 2020 NEW OPENING TIMES
From Monday 6th July 2020 the surgery will be opening at 7am for nurse appointments and telephone calls with Dr Viswanath Monday - Thursday. Please call reception as usual to book these appointments.
QUIT FOR COVID
A national campaign has started which is trying to encourage smokers to quit smoking during this global pandemic. Smoking can increase the severity of COVID.
The Newcastle stop smoking service works remotely and contact is made via telephone or email, please see the details below.
Telephone 0191 2691 103 or email Newcastlestopsmoking@nhs.net
Please visit the following website for further free information: www.nhs.uk/smokefree
BLACK LIVES MATTER
“The Grove Medical Group will not tolerate racial, gender or religious prejudice. We endeavour to treat all with respect .”
In light of the ongoing Coronavirus situation the practice have decided to change our systems to make us more flexible and able to respond to the changing environment. If you feel you need help please dont wait, we are open as usual and have just changed the way we work to ensure patients and staff members safety.
- All GP appointments have changed to five minute telephone appointments but if you feel you need to be seen face to face then these requests will be triaged by a GP via telephone. Patients with any flu like symptoms will not be able to attend the surgery and will be advised to self isolate at home.
- Reception will ask you questions regarding your illness and we ask that you co-operate to make things easier for the GP who will call you. Please ensure we have your up to date contact details before ending your call.
- Any home visit requests will be triaged by a GP via telephone before visiting.
- Repeat prescription request turnaround time for processing will be changed to 72 hrs to enable staff to cope with the increase in the prescription requests.
- We are continuing to put extra safety measures in place in our practice
It is a requirement for patients to wear a face covering when entering the surgery. If you do have an appointment we would be grateful if you could come with your face covering on – covering your nose, mouth and chin. This can be in the form of a mask, scarf or handkerchief of any sort of fabric. We also ask for you to bring less items (bags/coats) to your appointment wherever possible and this will also reduce the risk of spreading the virus.
Our objective is to deliver the care our patients need whilst minimising those patients who need to attend the practice face to face. This being the case, please do not attend the practice in person unless you already have an appointment.
We ask all of our patients to continue to observe advice around hand washing and self isolation. This will help to protect the most vulnerable in our community.
We appreciate that this can be a worrying time but would like to reassure you that all necessary steps are being taken by our team to prevent the spread of Coronavirus within the surgery.
The Grove Medical Group.
SURGERY CLOSURES 2020
The surgery will be closed from 12pm on the following dates for staff training;
Tuesday 15th September
Tuesday 20th October
Thursday 26th November
The NHS have launched a new app that allows you access to your medical records, book appointments, register to be an organ donor, check your symptoms and order prescriptions.
Please follow the link below for further information!
NEW: Our new e-Consult service is now up and running! e-Consult is an online triage and consultation tool, you can get safe, confidential advice from a GP and other members of the team. You can also use this service for administrative reasons such as requesting sick notes, referrals, test results and medical reports. General health advice and Self Help guides are also available.
Practice Boundaries - Updated December 2019
The reaffirming of our boundaries will help ensure that new patients are clear as to where they can register with a GP and patients already registered with us will continue to receive the best level of care.
There are minor changes to reduce the left hand boundary south of Forsyth Road in Jesmond. We are also clarifying the northern boundary as there are new estates which did not appear on previous maps.
These changes do not affect current patients in these areas but will mean that new patients moving outside the inner boundary will be advised to register with closer practices.
Our practice boundary is shown in the map below.
Q: Why is this being done?
A: The reaffirming of our boundaries will help ensure that new patients are clear as to where they can register with a GP. Some new estates and road changes are not clear on older maps.
Q : What does this mean for me as a patient?
A: The propose change will have no impact on patients currently registered with the practice who are currently within our existing practice area.
Q: What happens if I move outside the boundary?
A: You will be asked to change GP practices to one that is more local to your new address. Having a local GP practice means a more co-ordinated care as many community teams are co-located and there are closer links with those teams.
Boundary map 2019
PRACTICE PRIVACY NOTICE
The Grove Practice Privacy Notice
Following our last CQC inspection in March 2015 we were given a rating of 'Good'
Please follow the link below to view the full report.
CQC report 2015
Access & Parking
Access to the surgery is by means of a ramp. The doorway to the waiting room has been designed to allow easy access for wheelchairs and most of the consulting rooms can be accessed without negotiating steps. There is a disabled toilet on the ground floor.
There is a car park to the right of the building for the use of patients. However, the practice can accept no responsibility for theft or damage to parked vehicles.
GP extended access
We are now able to book our registered patients into extended access GP appointments. The GP Hub's are situated at:
- Molineux Street
- Ponteland Road Walk in Centre
- Westgate Road
The appointments are with local GPs and are pre-booked for you (so no need to sit and wait). For further information please see Out of Hours page
Ring your GP surgery
Monday – Friday 8am – 6pm.
Ring NHS 111
Between 6pm – 8am, and on weekends.
They will sign post you to the appropriate service or, where appropriate, book an appointment with a GP.
This could be a telephone assessment, a face-to-face appointment at a treatment centre or a home visit.
They may also book an appointment at your registered GP practice the next day if your condition is less serious
Patients who need to be seen urgently on the same day can access additional appointments at local treatment centre with a GP.
To book an appointment, telephone NHS 111 who will ask you a series of questions about your condition and, where appropriate, book you an appointment at your nearest treatment centre.
Same day appointments for poorly children under 12 years
Doctors are readily available to discuss any concern you may have regarding your child and we offer urgent appointments each day during our working hours - this could save you an unnecessary trip to A&E or a walk in centre. You may also find information in the Little Orange Book (details below) useful. You can also access free advice from the 111 service 24 hours a day. This is a freephone number from landlines and mobiles.
Little Orange Book
Newcastle Gateshead Clinical Commissioning Group (NGCCG) have developed a 'Little Orange Book' aimed at providing support to parents of young children. The book covers common minor illness, treatment and also times to seek medical assistance. They are available from Reception or you can ask your Health Visitor for a copy. Please see the PDF version below should you wish to download a digital copy
Little Orange Book
Year of Care (YOC)
At The Grove we now implement the Year of Care approach to the management of Long Term Conditions (LTCs). This approach follows the principles below:
- Patients with LTC's (typically diabetes, heart and stroke disease) that require blood tests will be sent an initial appointment with one of our Health Care Assistants.
- We will then send the results of these tests to you and you can decide whether you would like to make a further appointment with one of our Practice Nurses.
- Patients with LTC's (typically asthma and COPD) that do not require routine annual blood tests will simply be invited for a practice nurse review.
- Patients with multiple LTCs are invited for longer nurse review appointments. The patient and the nurse can agree on a management plan for the year ahead, whilst completing a full review of all existing long term conditions.
Abdominal Aortic Aneurysm (AAA) Screening
A free NHS check for men aged 65 and over for further information click on the links below.
(Site updated 04/08/2020)