You are welcome at The Grove Medical Group.
We offer high-quality, patient-focused care to everyone regardless of race, religion, nationality, age, ability, sexual orientation or gender identity. We believe patients and staff in the NHS should treat each other with dignity and respect.
Contact us Online
Our online system is quick, convenient, easy to use, and it gets you the help you need when you need it. Please complete the online form to request a GP appointment/medical advice/admin requests.
Patients can submit an online request between 7am – 12pm and from 1.30pm- 3.30pm, please note if we reach capacity we may need to close the online requests earlier. IF you have a clinically urgent problem today outsite of our triage times please ring reception who will take details and pass to the triage GP.
After submitting your request, a GP will review it based on clinical urgency. Non-urgent requests will receive a response within 48 hours. If your request is considered urgent, you may receive a phone call, so please ensure you are available. Please note, we can only process requests for patients currently in the UK or locally if an appointment is required.
Please note Mondays are very busy and we tend to receive double the amount of online forms. If your request is not urgent and does not need to be looked at on a Monday we kindly ask if you could submit it on one of our other working days if possible.
On Wednesday 7th May 2025 from 9.00am to 10.30am and 1.30pm – 3.00pm our Patient Participation Group will be available at the surgery to help demonstrate to our patients how to submit online requests, so if you have never submitted one before and would like to see how this works and have a try please pop down and they can assist with this and they would be happy to help you.
Appointments
Including face-to-face, online consultations and managing appointments.
Prescriptions
Request a repeat prescription through the NHS App, online, and in person.
Get a Sick (Fit) Note
If you have been off work for more than 7 days.
Test Results
How to get an understand your results.
New Patients
Everyone is welcome at The Grove Medical Group. Here’s how to join us.
Opening Times
We’re open 8:00 am to 6:30 pm today
The NHS Friends and Family Test (FFT) – Recent Feedback From Our Patients
This is a quick and anonymous way for patients to give their views after receiving care or treatment across the NHS. It helps service providers understand whether patients are happy with the service provided or where improvements are needed.
Following gathering the information on the FFT we have received we’re listening to your feedback.
Online Requests – Patients have felt frustrated when they are unable to submit a an online request on multiple occasions as the practice has reached capacity for that day.
Telephone System – Patients have expressed they are queuing longer that the wait time advised on our waiting system.
We’re listening and this is what we’re doing
Online Request System Update – Effective 7th October 2024
Following patient feedback and discussions within our team, we have reviewed and updated our systems to better serve both patients and clinicians. Starting from 7th October 2024, online requests will be open daily during the following hours:
7:00 am – 12:00 pm and 1:30 pm – 3:30 pm This schedule allows GPs time during the day to attend home visits and manage incoming requests, ensuring improved continuity of care and a more efficient service for our patients.
Telephone System – We have looked at what improvements we can make to the system and from Monday 28th October 2024 we will reduce our telephone options so there is just one option to contact our reception team rather than the current three (note there will be options will be for other departments) By doing this and all patients waiting in the one queue to access reception it will give a better true representation of the waiting time to patients and also we will be adding an option on our ring back facility to text patients when we have tried to call them back back but have been unable to reach them.
Nurse Appointments – Patient feedback from December 2024 indicated patients were struggling to book a late appointment with our nurses and therefore we have made improvements and allocated more late appointments after 5pm for things such as cervical screening/travel vaccinations. Please note we are unable to offer blood test appointments after 4.40pm at the surgery due to time restraints with the courier service who takes the samples to the hospital but we do have late blood appointments offsite we can book into.
Having your say helps to imprve care for everyone so please keep putting us io the test by giving us your feedback. Press the button to submit your feedback.
From Friday 14th February – Our prescription answerphone hours will change to the new times 08:00 – 18:30 Monday – Friday. This will allow it to be managed effectively by our reception team. Prescriptions can still be ordered via the NHS APP at anytime.
Private Prescriptions Policy
We are aware that given current NHS wait times, some of our patients opt to see a private doctor. This statement clarifies our position on prescriptions.
Patients Travelling Abroad Prescription Policy
If you are travelling abroad please see our updated policy below prior to requested your prescription
Patients Travelling Abroad Prescription Policy
Private Referrals and Aftercare
If you would like to find out more about being referred privately and the aftercare following this please press the below link
Patient Information -Private Referrals and Aftercare
Outpatient Prescription Policy
Newcastle Hospitals have recently updated their outpatient prescription process, which has implications for GP practices. If you would like to find out more information about this please press the below link
The Grove Outpatient Prescription Policy – The Grove Medical Group
Healthier Together website is a great place to find accurate and trusted NHS healthcare advice in the North East and North Cumbria. All the information on this site has been checked by clinicians, to ensure we offer the best advice for parents, carers, young people and health professionals. You can find parental advice on poorly babies and children and tips like should my child to to school/nursery today. The information can be translated into many different languages.
You can download the NHS Healthier Together App just visit there website https://www.nenc-healthiertogether.nhs.uk or visit your usual app store to download
A mobile app to reduce worry for parents and care givers of young children
- Create a secure profile for each child.
- Easily check the child’s symptoms and get advice on what to do.
- Some surgery’s offer direct service so you can inform them of the child’s symptoms and they can contact you directly.
- Lots of other parents have already downloaded the app and have found it extremely useful.
Healthier Together app features:
- Walk through symptoms checker
- Select symptoms from clear and easy to follow images
- Useful red, amber, green trafic light system
- Yes or no answers
- Gives the best way to help your child
#BeTickAware
We would like to share information to make our patients more tick aware in relation to carrying out regular tick checks, highlighting the different areas
that need checking on children and adults, and encourage individuals to make this part of their daily routine after spending time outdoors.
Key tick awareness messages
• ‘be tick aware’ and remember that you could be exposed to ticks whenever you spend time outdoors, including when in your garden or the local park
• ticks mainly attach to animals, but sometimes they may bite you or your family. It is important to remember that bites can occur on any part of the body and more than one tick can be attached at a time
• you can reduce the chance of tick bites by walking on clearly defined paths,using insect repellent and performing regular tick checks. Also wearing long sleeves • some tick bites can result in infection, so it is important to remove ticks safely and as quickly as possible
• the safest way to remove a tick is by using a pair of fine-tipped tweezers or a tick removal tool
• if you begin to feel unwell with flu-like symptoms, or develop a spreading circular rash (which usually appears within 1 to 4 weeks after being bitten), contact your GP or dial NHS 111 promptly
The UK Health Security Agency (UKHSA) encourages everyone to ‘be tick aware’. Watch this tick awareness video to find out all about ticks and their public health importance.
Latest Health News
All the latest health updates, seasonal advice, and news from the practice and across the Jesmond Lower Gosforth Primary Care Network.
Practice Events & Information
We will add information to this section regarding what is currently going on in the practice
Information re local events – posters are up in the surgery waiting area
https://readingforwellbeing.org.uk
There are also lots of local events and activities on the InformationNOW website as well as loads of other really useful information, press the link below to find out whats happening in your local area
https://www.informationnow.org.uk/
Newcastle Stop Smoking + Service – In partnership with the NHS
Newcastle Stop Smoking + Service are all about helping you find your own way of stopping smoking. Join their 12-week programme, and they will give you an adviser to help and encourage you, and free or cheap products for your nicotine cravings, like patches and gum.
They support adults and young people aged 11 and over who live or work in Newcastle.
See the below link to self refer or call 0191 269 1103
https://www.changegrowlive.org/stop-smoking-plus-service-newcastle/home
Minuteful Kidney
The surgery is currently collaborating with Health.io on project to look at making it easier to test for chronic kidney disease by allowing you to test from home. Patients who suffer from diabetes (and/or other conditions who meet the criteria) will be invited to see if they wish to take part and complete the test. Please see that attached Privacy Policy and link below where further information about this is available.
Healthy.io GP Practice Privacy Policy
https://lp.healthy.io/minuteful_info/
Drug and Alcohol Support
Are you worried about yourself or someone else in relation to drug and alcohol intake. Sometimes issues can creep up on you and become a problem. There are many free confidential support services available without a waiting list. At the surgery we have a support worker named Phil who attends each week to liaise with patients. Please see this useful video or contact the surgery if you would like further support. Asking for support is the first step to changing your life forever. Getting the help you need can start today.
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people registered with GP practices in England. The results show how people feel about their GP practice. It asks about your experiences at your practice and other local NHS Services. The answers will hell the NHS to improve local health service for people like you and your family.
Please see our GP Patient Survey posters for the results which are also detailed on our website. On all questions we scored above the national average and the results showed 92% of patients who completed the survey felt their overall experience of the practice was Good with 40% selecting fairly good and 51% selected very good. We discuss these results at the practice and within our Patient Participation Group which all patients are welcome to join, please ask at reception for further details on how to join.
If you would like further details re the GP Patient Survey visit their website on http://gp-patient.co.uk and search for the practice by entering the practice name or postcode
We would like to thank our patients for taking the time to complete questionnaires such as these and other feedback forms which do help to make improvements at the practice.
The Grove Medical Group GP Partners