Contact us Online

Our online system is quick, convenient, easy to use, and it gets you the help you need when you need it. Please complete our online form to submit a medical/admin request. Please Note – Due to IT updates in relation to medical requests we are now able to offer an option for ‘New Medical Request’ and ‘Existing Medical Request’

Submitting an online request

You can use our website to send a message directly to one of our GPs. Patients with SystmOnline or Airmed accounts can also submit requests via those platforms.

Select the correct medical or adminstration button and then choose your option and fill in the quick questionnaire and enter your details, please note if you are filling out on behalf of a patient it will also ask for your details.
Our Doctors will look at all clinical requests and decide how best to help you
If an appointment is best, we’ll send you a link to book a time convenient to you
You might be signposted to a self-help advice, a pharmacy or another NHS service
Lots of requests can be resolved without you needing to come to the practice
If you have a clinically urgent problem for today outside of our online triage times please ring reception who will take details and pass to the triage doctor.

This replaces our traditional appointment and eConsult systems, and will make best use of our appointment capacity, and help patients quicker.

How it works

Improving Patient Access

Urgent Appointments

All requests are triaged by a GP each day who will review each request based on clinical urgency. If your request is considered urgent you will receive a phone call from the GP or will be offered a face-to-face appointment for that day.

Please Note – Urgent appointments can be given offsite at walk in centres and other surgeries in our Primary Care Network.Please use the link below to submit an online request. If you are unable to use the online request system, contact our reception team on 0191 2132778 who will be able to help if you are not able to do this but we do encourage our patients to use this system when they can as it is the quickest way to contact the GP.

Request Urgent Appointment

Routine Appointments

All requests are triaged by a GP each day who will review each request based on clinical urgency. If your request is considered routine you will receive a text with a routine booking link to enable you to make an appointment. If you have advised us you are unable to access text messages then you will be contacted by the reception team to make this appointment. Routine appointments can vary in timeframe and it is dependent on capacity at the time of your request.

If you are unable to use the online request system, contact our reception team on 0191 2132778 who will be able to help if you are not able to do this but we do encourage our patients to use this system when they can as it is the quickest way to contact the GP.

Request Routine Appointment

Home Visits

If you are housebound, a home visit may be possible. Please submit an online request using the link below or ring the surgery as early in the day as possible, before 10am if possible.

Home visits are not guaranteed, and decisions will be based on clinical need and capacity.

Request a Home Visit

Cancelling Appointments

If you know you won’t be able to attend a scheduled appointment or no longer need the one you have booked, please make every effort to let us know.

Please contact us on 0191 213 2778 or at . We are open 8.00am until 6.30pm Monday to Friday, closed every Tuesday between 12.30pm and 1.30pm.

You may also be able to amend or cancel an appointment using the NHS App or through SystmOnline, if you are signed up for those services.

By cancelling your unneeded appointment, we can offer the slot to another patient who needs it.

Cancel an Appointment

Manage your health online with the NHS App or through SystmOnline if you are already registered for that service.

Prescriptions, test results, medical records can be accessed via these platforms.

Download the NHS App Login to SystmOnline