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Northern Gas Works will begin roadworks on Great North Road starting the week of 5th May. Four-way traffic lights at The Grove junction will be in place for around two weeks, then will move further along the road for ten more weeks. Please allow extra travel time to avoid delays and help clinicians stay on schedule.
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What are the benefits for patients?

Published on: 30 Jan 2024

  • Patient safety is the main benefit. Patients will be reassured that their request will be looked at the same day by a Grove GP and triaged appropriately. Rather than the current system where they could be waiting weeks for an appointment.
  • With improved efficiency and use of local services, we hope wait times for appointments will reduce.
  • Increased continuity: patients with ongoing issues will be able to book with their regular GP.
  • We will be able to direct patients to GPs who have a special interest in a certain area- e.g GPs with expertise in women’s health, ENT and musculoskeletal conditions.
  • Urgent appointments will be clinically triaged by a GP- so they are available for those that need these.
  • The functionality will be turned on at 7am to help workers have improved access to the surgery.
  • The self-book system will allow patients to book their own routine appointment online, so patients can choose the GP of their choice from all available appointment times.
  • Reduced waits for telephone contact with the practice.
  • The system will be much fairer, ensuring equitable access for all of our patients by creating one safe route into the practice.