The surgery will be closed on New Years Day and will reopen from 8.00am on Friday 2nd January 2026. If you need medical help during this period call 111 or visit 111.nhs.uk. If you need urgent medical help, call 999. Please link on our website which has details of some pharmacies which are open over the festive period. Our Christmas Opening Times: Please Order Prescriptions Early – The Grove Medical Group

Patient feedback and complaints

We appreciate patient feedback. If you wish to provide feedback for the practice to help us to improve services or if you want to let us know if something has worked well, please submit the feedback form below.

Feedback on your experience

Your Name(Required)

First name Last name

Your Date of Birth(Required)

Your Phone Number(Required)

Your Email Address(Required)

Your Address(Required)

We will use this to match your submission to our patient records.

Street Address Address Line 2 City Post code

What would you like to tell us about?(Required)

What do you want to say? Please be as specific as possible.(Required)

How would you like us to contact you about your complaint?(Required)

Phone

This field is for validation purposes and should be left unchanged.

Alternatively if you would like to make a formal complaint please see the section below which gives detailed advice in this area including advocacy help and then it allows you to submit your complaint via an online form.

Formal Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Please refer to our The-Grove-Complaint-Procedure (1) which will give guidance on how to make a formal complaint. If you wish to make a complaint through our practice website please click here.