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We Are Closed

Patient feedback and complaints

We appreciate patient feedback. If you wish to provide feedback for the practice to help us to improve services or if you want to let us know if something has worked well, please submit the feedback form below.


Alternatively if you would like to make a formal complaint please see the section below which gives detailed advice in this area including advocacy help and then it allows you to submit your complaint via an online form.

Formal Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.  Please refer to our The-Grove-Complaint-Procedure (1) which will give guidance on how to make a formal complaint.  If you wish to make a complaint through our practice website please click here.



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