You are welcome at The Grove Medical Group.
We offer high-quality, patient-focused care to everyone regardless of race, religion, nationality, age, ability, sexual orientation or gender identity. We believe patients and staff in the NHS should treat each other with dignity and respect.
Contact us Online
Our online system is quick, convenient, easy to use, and it gets you the help you need when you need it and you do not need to log into anything to use it. Please complete the online form to request a GP appointment/medical advice/admin requests.
Did you know? If you have a musculoskeletal issue (such as joint, muscle, or back pain), you can now self-refer directly to the specialist service Tyneside Integrated Musculoskeletal Services without seeing a GP first. Please visit www.tims.nhs.uk to make a referral.This is the correct pathway for assessment and for requesting any related scans or investigations.
Important Update on Online Requests
We have seen a significant increase in online requests over the last few months. In coming weeks, the online contact form may have to close early on days when we have reached maximum capacity. This is to help us to manage demand safely while continuing to provide care to those who need it most
- Urgent requests from our most vulnerable patients such as sick children, frail unwell elderly, or palliative care patients will still be accepted on the same day via telephone, even when the online system is closed.
- The online system will then reopen at the usual time the following day. Our busiest days are Mondays and Tuesdays, so it is best to submit any non-urgent forms later in the week.
- Some options on the online request page have been removed where they were not being used appropriately.
We thank you for your understanding and support as we make these changes to ensure safe and fair access for all our patients.
The Grove GP Partners
Check out our new help with online requests video
This video will talk you through step by step how to submit an online request and answers some frequently asked questions.
Appointments
Including face-to-face, online consultations and managing appointments.
Prescriptions
Request a repeat prescription through the NHS App, online, and in person.
Get a Sick (Fit) Note
If you have been off work for more than 7 days.
Test Results
How to get an understand your results.
New Patients
Everyone is welcome at The Grove Medical Group. Here’s how to join us.
Opening Times
We’re open Closed today today
Weight Management Medication – Important Update on Mounjaro (Tirzepatide) Prescribing
From 23rd June 2025, GPs in England will be able to prescribe Mounjaro (Tirzepatide) on the NHS for a small group of patients who meet strict national criteria. These rules have been set by NHS England to make sure those with the most medical need are prioritised.
Who may be eligible?
To be considered for Mounjaro on the NHS, you must be an adult and meet all of the following criteria:
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Have a BMI of 40 or more
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Have at least 4 out of the following 5 health conditions:
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Type 2 Diabetes
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High blood pressure (Hypertension)
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High cholesterol (Dyslipidaemia)
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Cardiovascular disease (e.g. heart disease)
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Obstructive sleep apnoea
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What happens next?
Our practice is currently reviewing records to identify patients who meet these criteria. Because the requirements are so specific, very few people are likely to be eligible.
If you are eligible, we will contact you directly.
Please do not contact the practice about Mounjaro at this time—we appreciate your patience while we carry out this process.
The NHS Friends and Family Test (FFT) – Recent Feedback From Our Patients
This is a quick and anonymous way for patients to give their views after receiving care or treatment across the NHS. It helps service providers understand whether patients are happy with the service provided or where improvements are needed. Following gathering the information on the FFT we have received we’re listening to your feedback.
You have gave us feedback on your treatment and care and you told us
- You would like to see more posts on our Facebook page.
- The patient call sign in our waiting room is hard to hear
- You would like to hear classical music played in our waiting room
- More availability for baby immunisation appointments
We are listening and this is what we are doing
- We plan to share more information on our Facebook to promote health awareness.
- We will increase the volume on the patient screens to see if this enhances the experience and provides better clarity.
- We are unable to play licensed music as we do not hold a music licence.
- We have recently increased our baby immunisation clinics to twice a week, on Wednesdays and Fridays. These appointments are limited to specific locations, as only certain trained nursing staff are qualified to handle these sessions.
Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback. Please see the link to a short questionnaire.
https://thegrovemedicalgroup.nhs.uk/?s=friends
Healthier Together website is a great place to find accurate and trusted NHS healthcare advice in the North East and North Cumbria. All the information on this site has been checked by clinicians, to ensure we offer the best advice for parents, carers, young people and health professionals. You can find parental advice on poorly babies and children and tips like should my child to to school/nursery today. The information can be translated into many different languages.
You can download the NHS Healthier Together App just visit there website https://www.nenc-healthiertogether.nhs.uk or visit your usual app store to download
Latest Health News
All the latest health updates, seasonal advice, and news from the practice and across the Jesmond Lower Gosforth Primary Care Network.
Newcastle Stop Smoking + Service – In partnership with the NHS
Newcastle Stop Smoking + Service are all about helping you find your own way of stopping smoking. Join their 12-week programme, and they will give you an adviser to help and encourage you, and free or cheap products for your nicotine cravings, like patches and gum.
They support adults and young people aged 11 and over who live or work in Newcastle.
See the below link to self refer or call 0191 269 1103
https://www.changegrowlive.org/stop-smoking-plus-service-newcastle/home
Drug and Alcohol Support
Are you worried about yourself or someone else in relation to drug and alcohol intake. Sometimes issues can creep up on you and become a problem. There are many free confidential support services available without a waiting list. At the surgery we have a support worker named Phil who attends each week to liaise with patients. Please see this useful video or contact the surgery if you would like further support. Asking for support is the first step to changing your life forever. Getting the help you need can start today.