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Rachel Gardner

Introduction I deal with IT within the practice. I also deal with QOF which is ensuring that the practice meets our targets whilst providing the highest level of care to our patients. Another part of my role is dealing with insurance queries and I am here to help you with any private medical reports or … Continued

Carolyn Johnson

Introduction Some of my responsibilities include typing medical referrals, booking hospital appointments, and scanning patient correspondence into patient records. I came to work at The Grove in November 2018.

Rosina Mazzella

Introduction I am responsible for connecting patients to the Ear Nose and Throat (ENT) Service. I deal with all referrals, appointments, audits, and correspondence with patients’ GP practice. I also help out on the secretary team dealing with referrals and other secretarial tasks. I’ve been at The Grove since 2012.

Daniel Mckeswick

Introduction I help take care of the IT side of things here at The Grove Medical Group, from broken computers/printers to helping patients with technical things such as the NHS app and other online services. I started in October 2020 and work full time.

Alison Noble

Introduction My job role involves all secretarial duties including referrals from GPs to hospitals. I spend a lot of my time in contact with patients and hospitals regarding appointments/hospital queries/follow-ups. I also look after the workflow for hospital correspondence and deal with medical reports for insurance companies. I joined The Grove in September 2021.