Introduction I arrange appointments for patients, answer calls, process prescriptions, process letters onto patients’ records, and deal with queries over the desk and on the phone.

Introduction I started working at the surgery in 2017 as an Officer Learner and then following this I was employed as a full time receptionist.  My role includes answering telephone calls, working on the reception desk, processing repeat prescriptions and assisting the clinical team with admin tasks.

Introduction I assist patients in booking and managing their appointment requests, processing their prescription requests, and answering patients’ calls throughout the day. I greet patients at the reception desk, deal with their queries and register new patient applications and process any incoming electrical documents on behalf of patients.

Introduction I’ve been at The Grove since 2002. I work full time as a Receptionist, helping patients with queries, making appointments for them, and processing prescriptions.

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Introduction I have been employed as a Patient Care Navigator since October 2023.  This is a new role  at the practice to help support our GPs in the move to a patient triage system.  I help to assist the Duty GP team with the incoming triage requests and on the advice of the GP I … Continued

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Introduction